New Zealand Couriers Knowledge
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New Zealand Couriers Knowledge
Help Centre
nzcouriers.co.nz
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Sending parcels
Packaging & Sending Items
Guide to packaging and labelling an item for sending
Buying courier products
Calculating volumetric weight
Terms and Conditions for sending within New Zealand
Max weight and size we can accept
Sending an item if you don’t have a ticket
Step-by-step guide to sending items with us
Which ticket(s) do I use and how many do I need?
Which Express Pack should I use?
Sending & Delivery Issues
Making a complaint
Missing, Lost or Damaged Deliveries
Ask a question about a delivery
Contacting your courier driver
Courier has not arrived for a requested collection
Making a claim
Pricing & Ticketing
Delivery Surcharges
Check an address delivery zone or Saturday service availability
Which ticket(s) do I use and how many do I need?
Rural & Residential Zones
Delivery signed for by ‘Rural’
Sending to a Rural Delivery Zone
Sending to a Residential Delivery Zone
Is my address rural/residential?
Tracking
Ask a question about a delivery
Where is my parcel?
What time will my parcel be delivered?
What each tracking status means
Booking a Courier Pickup
Courier collection times
Booking a courier for a pickup
Check the pickup address for your account
Dangerous & Prohibited Goods
What are ‘Dangerous Goods’ and can I send them?
Prohibited items we cannot carry
Dangerous Goods Policy
International Prohibited and Dangerous Goods
Surcharges
Temporary Service Continuity Surcharge (TSCS)
Delivery Surcharges
Flexible Fuel Factor (FFF)
Road User Charges (RUC)
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