New Zealand Couriers Knowledge
Help Centre
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New Zealand Couriers Knowledge
Help Centre
nzcouriers.co.nz
Help Centre
Sending parcels
Packaging & Sending Items
Guide to packaging and labelling an item for sending
Buying courier products
Calculating volumetric weight
Terms and Conditions for sending within New Zealand
Max weight and size we can accept
Sending an item if you don’t have a ticket
Step-by-step guide to sending items with us
Which ticket(s) do I use and how many do I need?
Which Express Pack should I use?
Sending & Delivery Issues
Making a complaint
Missing, Lost or Damaged Deliveries
Ask a question about a delivery
Contacting your courier driver
Courier has not arrived for a requested collection
Making a claim
Pricing & Ticketing
Delivery Surcharges
Check an address delivery zone or Saturday service availability
Which ticket(s) do I use and how many do I need?
Sending a parcel without an account and how much it costs
Delivery Maps and Schedules
Rural & Residential Zones
Delivery signed for by ‘Rural’
Sending to a Rural Delivery Zone
Sending to a Residential Delivery Zone
Is my address rural/residential?
Tracking
Ask a question about a delivery
Where is my parcel?
What time will my parcel be delivered? Expected delivery time
What each tracking status means
Delivery Services
Is my address rural/residential?
Delivery Maps and Schedules
How do we define a 'business day'?
What time will my parcel be delivered? Expected delivery time
Booking a Courier Pickup
Courier collection times
Booking a courier for a pickup
Check the pickup address for your account
Dangerous & Prohibited Goods
What are ‘Dangerous Goods’ and can I send them?
Prohibited items we cannot carry
Dangerous Goods Policy
International Prohibited and Dangerous Goods
Sending hand sanitiser? What you should know
Surcharges
Temporary Service Continuity Surcharge (TSCS)
Delivery Surcharges
Variable Fuel Factor (VFF)
Road User Charges (RUC)
Parcel Notifications
What are Parcel Notifications?
How much do Parcel Notifications cost?
How do you set up Parcel Notifications?
How do Parcel Notifications work with split consignments?
Terms of use for Parcel Notifications
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