Packaging & Sending Items

Step-by-step guide to calculate, measure, pack, and weigh a parcel when sending with New Zealand Couriers

Sending & Delivery Issues

Information and FAQs about making a complaint, querying and finding assistance for delivery issues as a sender

Pricing & Ticketing

Find and buy the right tickets, and calculate the potential charges related to delivery with New Zealand Couriers

Rural & Residential Zones

Find out more details about sending deliveries to rural/non-urban and residential addresses

Tracking

Questions about a delivery like where is my parcel, what is the expected delivery time and tracking status

Booking a Courier Pickup

Information about booking a courier for a pickup, collection times and checking the pickup address

Dangerous & Prohibited Goods

Find out all details related to specifics and delivery of goods classified as dangerous and prohibited

Surcharges

Find out about different delivery surcharges that might apply to a parcel when sending with New Zealand Couriers

Parcel Notifications - Sender

Island Deliveries

Find out more about delivering to Stewart Island, Great Barrier Island, Waiheke Island with New Zealand Couriers