We strive to accommodate the delivery needs of our customers as best as we can, and we do have an extensive list of Dangerous Goods that we can carry. But unfortunately, there are some items that we cannot transport through our delivery network. Items are on this list because of either government regulations, physical limits of our network, or it not being good practice to send irreplaceable items through a transport network.
Below is the complete list of item types that cannot be sent through the New Zealand Couriers network. If such an item is sent there may be penalties, and if something should happen to the item it cannot be claimed for.
If you want to know more about what types of chemical, hazardous and other dangerous goods (e.g. lithium-ion batteries) CAN be sent through our network – please refer to our Dangerous Goods policy.
Items we cannot carry
The below list of items cannot be sent through the New Zealand Couriers network:
- Animals (except bees) – Dead or Alive
- Bicycles (unless boxed and under sized)
- Body Parts / People / Human Remains / Cremation / Ashes
- Car Bumpers (unless boxed and under sized), Doors, Windows, Bonnets **
- Cash or coins
- Cheques or credit cards **
- Containers previously used to contain Dangerous Goods (unless certified as empty)
- Deer Velvet (as it bleeds)
- Dangerous Goods – unless compatible with our Dangerous Goods Policy
- Explosives - matches, fire starters, flares etc.
- Firearms (unless the firing mechanism travels separately & National Operations Manager has approved)
- Flowers, Plants, Trees **
- Food – perishable goods with a life span (meat, chocolate etc.) – refrigerated goods **
- Fuel Tanks - new and unused (unless certified as empty)
- Fragile items can be carried but are carried at senders risk.
- Gift Baskets & Hampers (unless boxed)
- Grease **
- Helium Balloons
- Jewellery / Cash / Travellers cheques / Cheques / Bonds
- Live Fish
- Home Appliances
- Negotiable Instruments ( I.E Vouchers, Travellers Cheques)
- Oil **
- Paintings or any Art Work
- Passports unless pre-approved
- Precious Stones
- Stocks or Bonds
- Vehicle Tyres (too big)
- Wet Batteries (i.e. containing acid)
Size and shape restrictions on what we carry
- Nothing heavier than 25 kgs
- Nothing larger than 0.1 m cubed
- Nothing longer than 1.80 m
- No irregularly shaped freight or insufficiently packaged freight