You can make tracking easier for your customers by including a tracking link on your website.
- Display our Track and Trace webpage
- Track a Courier Ticket
- Track a Charge Label
- Track a Customer Printed Label
Method 1
Display our Track and Trace web page on your website so your customers can enter their own consignment tracking details.
How to display our Track and Trace Web Page
It is possible to link to the New Zealand Couriers Track and Trace web page so your users can enter their own consignment tracking details.
This directs users to the New Zealand Couriers website’s main Track and Trace page.
Method 2
Store consignment information in your customer service database and generate a link that automatically links to our Track and Trace function to return a formatted page.
How to Track and Trace a specific Courier Ticket consignment
Information from the courier ticket can be stored in your customer service database and used to generate a URL that automatically calls our Track and Trace engine and returns a formatted result page.
The information required from the courier ticket comprises two fields:
| Database Field | Explanation | Type | Maximum Size |
|---|---|---|---|
| Product code | The product code for the type of courier ticket used on the consignment | Character | 4 |
| Serial Number | The unique number printed on the ticket by New Zealand Couriers. | Numeric | 8 |
The Uniform Resource Locator (URL) to call the Track and Trace engine must be constructed as follows:
| https://www.nzcouriers.co.nz/nzc/servlet/TAndTServlet?page=1&product_code=xxxx& serial_number=nnnnnnnn&request_id=1 |
| Replace the string xxxx with the actual product code |
| Replace the string nnnnnnnn with the actual ticket serial number |
The result page is returned as a plain HTML response without frames.
How to Track and Trace a specific Charge Label consignment
Information from the charge label is stored in your customer service database and used to generate a URL that automatically calls our Track and Trace engine and returns a formatted result page.
The information required from the charge label comprises one field:
| Database Field | Explanation | Type | Maximum Size |
|---|---|---|---|
| Label Number | The number pre-printed on the charge label by New Zealand Couriers. | Numeric | 8 |
The Uniform Resource Locator (URL) to call the Track and Trace engine must be constructed as follows:
| https://www.nzcouriers.co.nz/nzc/servlet/TAndTServlet?page=1&label_number= nnnnnnnn &request_id=2 |
| Replace the string nnnnnnnn with the actual charge label number |
The result page is returned as a plain HTML response without frames.
How to Track and Trace a specific Customer Printed Label consignment
Information from the customer printed label is stored in your customer service database and used to generate a URL that automatically calls our Track and Trace engine and returns a formatted result page.
The information required from the customer printed label comprises two fields:
| Database Field | Explanation | Type | Maximum Size |
|---|---|---|---|
| Customer Identifier | A code to uniquely identify the customer that generated the customer-printed label for the consignment | Character | 8 |
| Consignment Identifier | The customer’s internally-generated unique identifier for the consignment | Numeric | 12 |
The Uniform Resource Locator (URL) to call the Track and Trace engine must be constructed as follows:
| https://www.nzcouriers.co.nz/nzc/servlet/TAndTServlet?page=1&customer_number=xxxxxxxx& consignment_id=cccccccccccc&request_id=3 |
| Replace the string xxxxxxxx with the actual Customer Identifier |
| Replace the string cccccccccccc with the actual Consignment Identifier |
The result page is returned as a plain HTML response without frames.