We’re very sorry that you feel you need to make a complaint. Our local branches are best equipped to manage complaints as they will have all the needed information about your parcel, query or account. 

If you feel your complaint need serious escalation, you can address your message to the Branch Manager of your local branch.

If you know your local branch

Select your local branch from the list below:

• Whangarei
• North Shore
• Auckland
• Hamilton
• Tauranga
• Rotorua
• New Plymouth
• Taupo
• Hawkes Bay
• Palmerston North
• Wellington
• Nelson/Blenheim
• Christchurch
• Timaru
• Dunedin
• Central Otago
• Invercargill

If you don't know your local branch

Simply enter your address or location into our Nearest Location Tool and we will tell you your local branch.