What are my delivery options for sending within New Zealand? 

You can send nationwide with ‘Send a Parcel’. We cannot deliver parcels to PO Boxes or Private Bags.f

What are my delivery options for sending overseas?

For a one-off send to an international destination, pop in to your local New Zealand Couriers branch with your item packaged and a commercial invoice for any non-document you are sending. You cannot use ‘Send a parcel’ to send to off-shore destinations. Learn more about delivery options for sending overseas regularly here.

How do I book a pickup for my parcel?

When you click onto ‘Send a parcel’ you can choose to either have the ‘shipment picked up’ by the courier or to ‘drop off at branch’.

What do I do if my label is incorrect? 

If your courier label is incorrect i.e. wrong address, it will need to be cancelled. Please contact New Zealand Couriers customer services on 0800 800 841. We will need to cancel the courier label and arrange for a refund to the card that was billed for the transaction.

You will need to create a new courier label on ‘Send a parcel’.

Can I drop off a parcel at a New Zealand Couriers branch?  

Yes. ‘Send a parcel’ will give you branch drop off location options. 

Can you pickup the parcel from my address?

‘Send a parcel’ will allow pickups from most business and residential addresses but not rural/non-urban addresses. Use Address Checker to see if a delivery address is in a Rural / Non-Urban Zone, Business Zone or Residential Zone. There must be access to the property and specified location, so our courier can pick up the parcel from your address. We also cannot pickup from or deliver to Stewart Island, Great Barrier Island, Waiheke Island and Chatham Island. We do not pick up or deliver from PO Boxes or Private Bags.

How do I send an item if I am in a rural area?

Using ‘Send a parcel’ you can select ‘drop off at branch’. 

What are the restrictions on the goods I can send?  

We do not carry items such as cash, liquids, antiques, glass or other valuables. We also do not carry dangerous goods such as explosives, corrosives, flammables, aerosols or poisonous substances (this includes lithium batteries, e.g. mobile phones, laptops, and vapes). View the full list here. 

Please be mindful of packaging when considering sending fragile items – there are also certain items that cannot travel through our courier network - i.e. flowers and cakes.

What are the weight and size limits for 'Send a parcel'?

Any items heavier than 25kg, larger than 0.1m³, or longer than 1.80m cannot be sent. We will let you know if any of these limits are reached when you use ‘Send a parcel’.

Why is it important to enter accurate weight and dimensions for sending parcels?

If incorrect dimensions or weights for the packaged items are given there will be ‘underticketing’ charges made to the billed credit card to cover the costs of: the movement of a larger/heavier item than declared; administration associated with the underticketing process, and possibly the item will be delayed due to these additional processing requirements.

In addition, we collect freight in vans, typically by one individual, by hand, without the use of equipment like forklifts and trolleys. As such, we must protect the Health and Safety of our people by limiting the maximum size and weight of items we will accept for delivery through our network. 

Do I need to print my own label?

Yes, you will need to print your own label and apply it to the top of the box prior to courier pickup or branch drop off. 

Can I save my label to be printed later?

Yes, once you have paid for your label via ‘Send a Parcel’, you will be sent an email with this label, which you can print later. If you have chosen for your package to be picked up, make sure your item is correctly packaged, labelled and left at the chosen location on the date of pickup.

Do I need a thermal label printer to use this service?

No. You can print your label on any type of A4 paper. The delivery address and barcode must be clearly visible and securely fixed to your package.

How do I pay for a parcel delivery?

‘Send a parcel’ requires online payment via credit card or debit card. We use the secure 3rd party payment gateway, Windcave.

Do I need an account to ‘Send a parcel’ online?

No. ‘Send a parcel’ is designed to allow you to send a one-off parcel easily.  However, if you have a regular courier requirement, click here to talk to us.

What is the compensation cover limit for items I can send within NZ?

Items sent of value up to $500 are covered.

Can I increase the compensation cover?

No, we do not offer the option to increase the compensation cover.  However, you may wish to insure any higher value items yourself.

If it goes wrong, how do I claim?

Find out how to claim here. Under our Conditions of Carriage, we do not accept claims on items that are on our Prohibited Items list. 

While we handle each individual parcel with care and our damage or loss percentages are tiny, sometimes unfortunate events can happen.

What is Saturday delivery and how does it work with New Zealand Couriers?

Saturday Delivery service is an extension of New Zealand Couriers' standard delivery schedule, which typically runs from Monday to Friday. Recognising the need for flexibility and convenience, this service facilitates the delivery of parcels on Saturdays, beyond the traditional working week. Additionally, this service serves to compensate our drivers for their commitment and effort in providing deliveries on a non-standard working day.

What happens if I choose Saturday delivery for a Monday- Wednesday pick up or drop off?

We always try to deliver the item as swiftly as possible - this item is likely to be delivered prior to Saturday.

What is the latest time I can drop-off a Saturday delivery item at the branch?

If you choose to drop off a Saturday delivery item, branch drop off should be prior to 3pm Friday.

What should I do if my package does not arrive by Saturday when I have selected the Saturday delivery option?

If your package does not arrive by Saturday with the Saturday Delivery option selected, contact New Zealand Couriers' customer service for assistance. Provide them with your tracking information to help resolve the issue and determine the status of your delivery.