Terms and Conditions for sending within New Zealand

Our Conditions of Carriage details the terms and conditions of our service and help to ensure the compliance of both your parcels and our operations with all applicable government regulations.

By using our delivery service you are agreeing to our Conditions of Carriage, so we do recommend that you familiarise yourself with them.

Download the Conditions of Carriage as a PDF >

We have two different Conditions of Carriage, one for our domestic services, and another specific International Conditions of Carriage for our international services.

NZ conditions of carriage

1. Definitions and Interpretation:

Definitions: In this Agreement, unless the context requires otherwise:

"Act” means the Contract and Commercial Law Act 2017 as amended from time to time.

"Agreement” means the agreement constituted by the account application form, these conditions, and any variation or amendment made in accordance with these conditions.

"Carriage” means the whole of the operations and services provided by the Company in respect of the receipt, carriage and delivery of the "goods”.

"Company” means New Zealand Couriers Limited its employees, agents (Delivery Link Partners), subcontractors, and assignees.

"Customer” means the person, firm or company specified as the Customer and which term includes any "Contracting Party” in terms of the Act.

"Dangerous Goods” includes firearms, noxious, dangerous, or inflammable goods, any goods likely to cause damage or which it is unlawful to carry, or advised by the Company from time to time to be dangerous goods.

"Goods” has the meaning given to it in the Act.

"High Risk Items” includes bullion, cash, coins, negotiable instruments, (such as vouchers) securities or bearer securities (including credit cards and uncrossed cheques), traveller’s cheques, precious stones, jewellery, stocks, bonds, antiques, paintings or any works of art, passports, goods of a fragile nature, Dangerous Goods, Perishable Items, second hand car parts, items over 1.8metres in length, or any other high risk item advised to the Customer by the Company from time to time as such.

"Perishable Items” means goods of a perishable nature, refrigerated items and/or items which need to be delivered within a limited time span.

"Proof of delivery” means company stamp, receiver’s signature (whether receiver is consignee or any person at the consignee’s address), scanned bar code, electronic name, electronic signature or any other reliable acknowledgement of receipt.

2. Parties:

This Agreement is made between the Customer and the Company. All business undertaken by the Company, including the provision of any advice, information or other services, is undertaken upon and subject to this Agreement.

3. Consumer Guarantees Act 1993:

Where the Customer is a business (as defined by the Consumer Guarantees Act 1993), it agrees that is acquiring the Company's services for the purpose of a business and that the Consumer Guarantees Act 1993 does not apply. Where the provisions of the Consumer Guarantees Act 1993 apply, the provisions of this Agreement will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

4. Contract and Commercial Law Act 2017:

Subject to the provisions of the Act, Sections 284, 285, 286, 287, 288, 289, 290, 291 and 292 shall apply to this Agreement only to the extent that they extend or enlarge the Company's rights and powers in terms of this Agreement. Sections 274, 275, 276, 277, 278, 279 and 280 are modified by clause 19 of this Agreement and the relevant sections shall, in relation to any matter arising out of the provisions of those sections, have effect subject to the express terms contained hereunder.

5. Subcontract:

The Company may subcontract the performance of all or any part of this Agreement.

6. Protection of Servants, Agents and Contractors:

The Customer undertakes that no claim or allegation shall be made against any subcontractor, servant or agent of the Company which attempts to impose any liability whatsoever in connection with the performance, manner or performance or non-performance of the Company's obligations hereunder.

7. Ownership of Goods:

The Customer expressly warrants to the Company that it is the owner or the authorised agent of the goods and that it is authorised to accept and does accept this Agreement not only for itself but also for and on behalf of all other persons who are or may hereafter become interested in the goods.

8. Acceptance of Goods for Delivery:

Subject to the other provisions of this Agreement (in particular but not by way of limitation clauses 12 and 13), goods are accepted for Carriage by the Company at the time the Company collects those goods for delivery. The Company shall have no liability whatsoever in respect of those goods prior to that time.

9. Delivery:

The goods shall be deemed to have been delivered when they are physically deposited at the address given to the Company by the Customer or consignee for that purpose, or have been collected from the Company's premises or an authorised agent of the Company. The Customer accepts that no form of acknowledgement that delivery has occurred is required to be obtained except in those instances where the Customer has specified, and the Company has agreed, that the Company obtain proof of delivery. In addition, where:

  1. the delivery is to a rural area (an additional 2 - 3 days for delivery may be required); or
  2. the consignee has signed an Authority to Leave form;

the Customer agrees that no proof of delivery or form of acknowledgement that delivery has occurred need be obtained, regardless of any form of ticket used.

The company can only deliver to a physical address. We are not liable for the loss of any item that is presented to us for delivery to a postal address.

The company will endeavour to deliver items (correctly addressed) within the delivery target for the "said" service. However, we do not guarantee delivery of your item within these delivery targets.

10. Packing:

The Customer warrants that all goods have been labelled correctly and that the contents of packages are adequately and securely packed, wrapped and cushioned for courier transportation. The Company does not provide special handling for packages bearing "fragile", package orientation markings (eg. "UP " arrows or "This way up" markings) or any similar markings.

11. Insurance:

Insurance of the goods is the responsibility of the Customer.

12. Exclusion of Certain Items:

  1. Pursuant to Section 293 (1 and 2) of the Act the Company will not accept or deal with, and the Customer shall not give to the Company, any High Risk Items except in accordance with this clause.
  2. The Company will only deal with any High Risk Items, and the Customer will only give such goods to the Company, if the Company has expressly agreed in writing to deal with those High Risk Items and the Customer or the Customer's authorised agent has complied with all relevant law including, in the case of Dangerous Goods, the Land Transport Rule - Dangerous Goods 2005, the current International Air Transport Association (IATA) regulations and the International Maritime Dangerous Goods (IMDG) regulations.
  3. The Customer acknowledges that the Company is not in a position to ascertain the contents of any consignment given to it for delivery and will not under any circumstances be deemed to be aware of the contents.
  4. If the Customer delivers any Dangerous Goods to or causes such goods to be dealt with by the Company, the Dangerous Goods may be destroyed or otherwise dealt with at the sole discretion of the Company or any other person in whose custody they may be and at the expense of the Customer without the Company or such other person being responsible or accountable for the value thereof except where the Company has expressly agreed to deal with certain Dangerous Goods presented by the Customer or the Customer's authorised agent for consignment, in which case the Company's liability shall be limited to the amount determined by clause 19.
  5. Any unauthorised High Risk Items will be carried "at owners risk" and the Company will not accept any liability for such items.

13. Rights of Inspection:

The Company retains the right to open any package, inspect any goods, and refuse Carriage to any person in respect of any consignment that by reason of the dangerous or other character of its contents is likely, in the sole judgment of the Company, to soil, taint, or otherwise damage other goods or equipment carried by the Company or that is economically or operationally impractical to transport, or that is improperly packed or wrapped.

14. Charges:

  1. The Customer agrees to pay the Company's standard charges (including VFF, RUC and Service Continuity Surcharge), which are to be paid to the Company in accordance with the payment terms specified in the account application form or any prepaid ticket. Except under a special arrangement previously made in writing with the Company, no credit will be given for the Company's charges.
  2. All charges payable by the Customer hereunder may be varied by the Company by giving notice in writing to the Customer at any time. The notice shall state the date from which the new charge or charges shall be effective. This includes renegotiated rates based on any change in the customer's freight mix and volume.
  3. The Company reserves the right to impose charges on the Customer to account for any fines or similar costs incurred by the Company as a result of undeclared and/or improperly packaged Dangerous Goods being included with any goods given to the Company by the Customer.
  4. The Company reserves the right to impose charges on the Customer in respect of any goods that do not carry the required payment identification (tickets and/or type) where the Company has measured and weighed such goods to determine the correct payment required. The Company's decision as to weight, value or measurement of an item is final.
  5. Additional charges apply for Rural / Non-Urban Delivery Zones, Saturday Delivery, Residential Delivery Zones and/or Administration Charges.
  6. Only full books or packs of product will be considered for credit.
  7. All prices quoted exclude GST.

15. Payment Terms:

  1. New Zealand Couriers Limited payment terms are the 20th of the month following date of invoice/statement. If any account is in dispute, the undisputed portion of the account shall be payable as normal.
  2. New Zealand Couriers has the right to withhold any services to any customer whose account is in arrears until such time as the account is paid.
  3. The Company has the right to charge interest on overdue accounts and to recoup any fees in relation to a collection agency.

16. Indemnity:

The Customer will indemnify the Company against all losses, penalties, claims, damages (including damage or deterioration by or to any other consignment), costs and expenses of any kind whatsoever, howsoever caused or arising and, (without limiting the generality of the foregoing) whether caused or arising:

  1. as a result of the negligence of the Company or otherwise;
  2. out of any default or negligence of the Customer (including but not limited to a failure to comply with the terms of this Agreement);
  3. as a result of any claim by any third party;
  4. out of the Customer passing any tickets to any third party;

and/or suffered or incurred by the Company in connection with, or resulting from, the Carriage of the goods or any matter or thing done said or omitted by the Company in connection with the goods.

17. Lien:

All goods (and documents relating to goods) shall, immediately they come into possession of the Company, be subject to a particular and general lien and right of detention for all moneys due to the Company by the Customer or the consignee, consignor or owner, whether in respect of such goods or otherwise. If any moneys due to the Company are not paid within fourteen (14) days after notice has been given to the person from whom the moneys are due that such goods are being detained, then they may be sold by auction or otherwise at the sole discretion of the Company and at the expense of such person, and the net proceeds applied in or towards satisfaction of any such indebtedness. Any such sale shall not prejudice the right to recover any balance due or payable in respect of the services provided hereunder or the cost of the said detention and sale. If at any time payment from the Customer to the Company shall be in arrears, any subsisting obligation of the Company shall be suspended and the Company shall not be under any liability to the Customer during such period.

18. Set-off:

  1. The Customer authorises the Company to set-off, withhold or deduct without prior notice or demand any amount due or payable to the Company by the Customer under this Agreement or any other agreement from any payment made by the Company to the Customer in full or partial satisfaction of any amount owing to the Customer by the Company under this Agreement or any other agreement. For the avoidance of doubt, this right of set-off applies to any amount due or payable under any agreement relating to the supply of goods and/or services between the Company and Customer.
  2. In the event that the customer has dealings with one or more subsidiaries of Freightways Limited (Freightways), the accounts of the customer with each subsidiary of Freightways may be combined so that the debit and credit balances are set off and a net amount only is owed by the customer to members of the Freightways group, or to the customer by members of the Freightways group. This clause is for the benefit of New Zealand Couriers, Freightways and each other subsidary company of Freightways.

19. Company's Liability:

  1. If the Account Application Form or Sales Proposal indicates that this Agreement is at "Declared Value Risk", or if the tickets supplied by the Company and used by the Customer are of a type which specify (either on the ticket or in the relevant sales proposal) the maximum liability of the Company as being less than $2000, then this Agreement, and the Company's liability in respect of that particular consignment shall be at "Declared Value Risk" as defined in the Act. In such cases, the liability of the Company in respect of loss or damage to goods is limited to the amount specified in the relevant Sales Proposal, ticket Account Application Form. In all other cases (and subject to clauses 7,12,16,19 and 22), this Agreement is at "Limited Carriers Risk" as defined in the Act. The maximum liability of the Company in respect of any one item carried by the Company under "Limited Carriers Risk" is limited to the lesser of $2000 or the current indemnity value of the consignment at the time of the loss.
  2. Subject to the provisions of the Act imposing liability in respect of the loss of or damage to the goods the Company shall not be under any direct or indirect liability whatsoever (whether in contract, tort or otherwise) for any direct or indirect losses, penalties, damages, costs or expenses of any kind whatsoever (including indirect or consequential loss or damage) brought, claimed, suffered or incurred by the Customer or any third party, in connection with, or resulting from, the Carriage of the goods or any matter or thing done, said or omitted by the Company, in connection with goods or this Agreement howsoever caused or arising and (without limiting the generality of the foregoing) whether caused intentionally or arising as the result of negligence of the Company or otherwise.

20. Actions against the Company:

The Company shall be under no liability whatsoever unless:

  1. written notice of any claim, giving full particulars of any alleged damage or destruction, is received by the Company within seven (7) days after the delivery of the goods or, in the case of loss of the goods, within fourteen (14) days of the date of despatch; and
  2. an action shall have been commenced by the Customer in a Court of competent jurisdiction within six (6) months from the date of despatch of the goods.

21. Notice:

Any notice to be given under this Agreement shall be deemed to be received if delivered, or forwarded by registered post, to the registered office of the party to receive it or the usual or last known residence or place of business of such party.

22. Variations:

The Company may review, vary and amend this Agreement at any time provided any variations and amendments are notified to the Customer. Except as provided for in clause 23, no variations or amendments to this Agreement shall be binding on the Company unless they are in writing, signed by or on behalf of both parties.

23. Force Majeure:

The Company shall not be liable to the Customer for any failure to carry out its obligations or for any loss or damage suffered by the Customer where such failure or such loss or damage is caused by mechanical breakdown of any equipment, weather conditions, strikes, lockouts, labour disputes or restraint of labour, act of God, war (whether declared or not), any act, regulation or restriction imposed by Government, riot or civil commotion, any act or omission of the Customer, its servants, subcontractors or agents, or any cause beyond the control of the Company.

24. General:

The terms and conditions set out herein shall prevail over the terms and conditions set out in any document used by the Company (unless expressly acknowledged to override this Agreement), the Customer, the owner or any other person having an interest in the goods and purporting to have a contractual effect.


All information about our conditions of carriage were correct at the time of printing.

Download the Conditions of Carriage as a PDF >

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