Inter-Island Ferry Service
Reduced ferry sailings and limited recovery capacity during weather or unplanned outages means pressure on the Cook Strait network is high. This impacts the entire New Zealand transport industry - affecting any freight relying on road and ferry connections between the North and South Islands.
This may directly impact CapLink, Dangerous Goods and 2-Day Road customers.
Customers with time-sensitive, urgent, or perishable items are encouraged to consider utilise NZC standard next-day delivery, meaning your items travel via our air network (Dangerous Goods cannot travel by air, so please allow a time-buffer where possible).
Monday 31st August - Deteriorating Weather Conditions in the Deep South
State Highway 1 north of Dunedin is closed due to snow - it may remain closed overnight if conditions do not improve.
It is possible that outbound freight from Invercargill and Dunedin may be impacted by the poor weather. Issues may well continue into Tuesday 1st September.
For updates on individual courier items, please click here for track and trace.
Please plan ahead for any time-sensitive or perishable freight, as delays are possible.
Thursday 27th August - Text Scam Alert - Do Not Click Links or Make Payment
A text message scam is currently circulating that falsely claims to be from New Zealand Couriers and asks recipients to click a link about a parcel delivery.
The text message directs recipients to a fake website called mynzcouriers.co.nz. This website uses New Zealand Couriers branding and asks for payment.
This text message and website are not legitimate and are not associated with New Zealand Couriers.
Please remain cautious:
- Do not click links in unexpected delivery text messages.
- Do not provide payment card details, passwords, personal information, or one-time security codes.
- Verify any expected delivery by visiting the official New Zealand Couriers website directly and using Track & Trace.
- Block or report the sender if possible, then delete the message.
If you have shared payment card or banking details, please contact your banking provider immediately.
The image of this scam are shown below.
Forward Notice for Tuesday 1 September - Taranaki Service Delays (State Highway 3 - Awakino Gorge)
State Highway 3 (SH3) through Awakino Gorge is now planned to close from 6am Saturday 29 August to 6pm Tuesday 1 September, subject to weather, so road workers can install culverts at the major slip site.
The 4-day closure is needed to carry out critical drainage work that will help move water away from the slip area and support the ongoing recovery of SH3 through Awakino Gorge.
The main impact of this closure on our network will be items dispatched Monday 31 August, for delivery Tuesday 1 September. Freight going in both directions between New Plymouth (Greater Taranaki Region) and the Upper North Island (Hamilton; Bay of Plenty; Auckland; Far North etc) on Monday night will be delayed and arrive in depots later than normal on Tuesday morning.
For updates on individual courier items, please click here for track and trace.
Please plan ahead for any time-sensitive or perishable freight travelling into or out of the Taranaki region, as delays are expected.
Monday 24th August - Email Scam Alert - Do Not Click Links
An email scam is currently circulating that falsely claims to be from New Zealand Couriers and asks receivers to click links or buttons to obtain a parcel or get delivery information.
These emails are not legitimate and are not associated with New Zealand Couriers. They do use some New Zealand Couriers branding and wording such as “Your delivery is waiting” or “Delivery Update: Please Collect Your Parcel.”
Please remain cautious:
- Do not click links or buttons in unexpected delivery emails.
- Do not provide passwords, payment card details, personal information, or one-time security codes.
- Verify any expected delivery by visiting the official New Zealand Couriers website directly and using Track & Trace.
- Report the email as junk or phishing, then delete it.
Images of this scam are shown below.
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Monday 20th July – South Island SH1 Road Delays (North of Kaikoura)
State Highway 1 near Kaikoura is now open - but in some places there is only single lane access.
Flooding from earlier in July continues to impact on freight moving into and out of Christchurch from the north of the road closure, and there may be delivery delays while the road has restrictions.
For updates on individual courier items, please click here for track and trace.
Waka Kotahi NZ Transport Agency: Road Closures - for specific information on road closures and delays.
Monday 29th June - New Plymouth Service Intermittent Delays (State Highway 3 Awakino Gorge)
Awakino Gorge roading is unstable and there have been ongoing closures and restrictions.
Minor delivery delays into/out of New Plymouth are likely to continue - full recovery seems unlikely in the short term.
For updates on individual courier items, please click here for track and trace.
As at June 2026 work on the Waioweka Gorge continues to create a 30-45 minute delay...
Monday 19th Jan - Slight delays into and out of Gisborne Region / Large slips in the Waioweka Gorge (SH2)
Large slips in the Waioweka Gorge (north of Gisborne) mean that inbound and outbound linehaul runs will need to be diverted (this may result in slight delays for courier items which would usually be moved via SH2 north of Gisborne).
It appears that it will be a number of weeks before this route is accessible.
Click on this link for more detailed information from the NZTA.
Tracking your items
For updates on individual courier items, please click here for track and trace.
Please view our Network Status Dashboard for the latest Branch and Area Status Levels.