Domestic Delivery Updates

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Current status levels for our branches and line-haul networks...


Monday 9 May (10.00am) - Tracking Scans are now Downloading

The issue has now been resolved.

We expect all cached scans to be downloaded and online by 11am.

Thank you for your patience.


Monday 9 May (9.15am) - Some Tracking Scans are NOT Downloading in Real-Time

A scanner issue means that some pick-up/on-board/delivery scans are NOT showing on our website in real-time.

Our team is working to address this - but please be aware that some parcels our couriers have moved this morning may not currently be visible via online tracking.

Please be reassured that tracking scans are being captured and will be uploaded when this issue is resolved.

We apologise, but this also impacts on our internal systems, so our Customer Services team do not have visibility on these tracking scans.

Thank you for your patience.


1 May - Brynderwyns Closure (SH1) - Extended

The reopening of State Highway 1 over the Brynderwyn hills will be delayed by a number of weeks due to an active slip.

Departure and arrival times in and out of Whangarei and the Far North continue to be impacted:- 

  • Lower North Island and South Island freight will be moving by line-haul earlier in the evening than usual
  • Far North outbound and inbound freight will be a 2-day service to and from Lower North Island and South Island. The Upper North Island and Auckland will still make current connections.

State Highway 1 was due to fully reopen on 13 May 2024, but due to a slip at the site where NZ Transport Agency (NZTA)  teams are working to repair the road damaged in Cyclone Gabrielle, this will no longer be possible.

NZTA is undertaking further geotechnical assessments to determine the approach for stabilising the hillside based on this new slip so repair work can continue.

Brynderwyns Closure (SH1) - 26th Feb - late April

State Highway 1 at the Brynderwyns will be closed from the 26th February to 27th March.  It will re-open for 6 days over Easter and close until the works are complete. It is estimated to be closed until the end of April (adverse weather would delay completion). The exact finish date is unknown at this stage.

As a result of this closure, there will be changes to the departure and arrival times in and out of Whangarei and the Far North. 

  • Lower North Island and South Island freight will be moving by line-haul earlier in the evening than usual
  • Far North outbound and inbound freight will be a 2-day service to and from Lower North Island and South Island. The Upper North Island and Auckland will still make current connections.


Network Status Updates

Tracking your items

  • For updates on individual courier items, please click here for track and trace.





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