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We will continue to update our Help Centre with relevant information about the impact of COVID-19 on our network.

See Level 4 FAQs here and Level 2 FAQs here.


16 September

Between Monday 20th September and Friday 1st October, there will be reduced ferry sailings between the North and South Islands. This means any two-day economy service between islands may extend to a three-day delivery window. We apologise for any inconvenience caused here.


9 September

Potential Rural delivery delays

COVID related online shopping patterns in combination with much of New Zealand moving to Level 2 has created a surge in rural package delivery.

There are some rural locations where New Zealand Couriers utilise the services of Rural Delivery Agents who work on behalf of multiple transport companies.   

Some of these Agents are under pressure – please be aware there may an additional delay with rural delivery.  This is especially relevant if considering sending perishable or time-sensitive items.


7 September

With areas outside of Auckland entering Alert Level 2 – parcel volumes are likely to increase substantially.  This in combination with COVID-19 safety protocols and border controls may mean slight delays.

  • Contactless pick-ups and deliveriesremain in place New Zealand-wide. Please ensure our couriers can operate on your premises with at least 2m distancing.
  • Please do not send items to Auckland addresses that are closed. We do not have extensive storage facilities for undeliverable freight. If an accessible/open address is not supplied, we will have to return items to the sender (and charge the sender the return) – this happens to ensure that our network can continue to operate efficiently.
  • New Zealand Couriers’ branches in Auckland will not be open to the public until Auckland is at Alert Level 2.
  • There may be some delays in and out of Auckland due to border control measures.
  • Delays with inter-island ferry movements – may impact on related services.

If you are considering sending an item to an Auckland business address, please make sure the business is open before despatching the item.  

Our couriers are wearing masks when out and about.  If a courier is on your premise, please can your people also wear masks if in proximity to them… We need to look after each other!

We are operating with restrictions in terms of distancing; restricted workforce and other safety protocols - so there may be slight delays, please avoid overloading our help-desk staff with calls etc. Our online tools including track and trace should give you the visibility you need.


30 August

We remain committed to keeping courier items moving as safely and swiftly as possible.

However, with areas to the South of Auckland planned to enter Alert Level 3 from midnight on Tuesday – parcel volumes may increase substantially. This in combination with COVID-19 safety protocols may well mean some slight delays.

Important information

  1. Contactless pick-ups and deliveries are in place New Zealand-wide. Please ensure our couriers can operate on your premises with at least 2m distancing.
  2. Please do not send items to Auckland (or North of Auckland) addresses that are closed. We do not have extensive storage facilities for undeliverable freight. If an accessible/open address is not supplied, we will have to return items to the sender (and charge the sender the return for items sent after the start of lockdown) – this happens to ensure that our network can continue to operate efficiently.
  3. New Zealand Couriers’ branches are not offering walk-in cash sales to the public.
  4. There may be delays in and out of Auckland due to border control measures that will be put in place.
  5. Mail pickups for closed businesses are being held in branches and will be delivered when businesses re-open.

Please, when sending courier items, ensure there are clear delivery instructions – and if it is going to a business address, please make sure the business is open. If your business looks closed but is unlocked and open for deliveries please have a sign-up clarifying the business is open for deliveries (please make sure anyone you are sending to, understands this). 

We are operating with restrictions in terms of distancing; restricted workforce and other safety protocols - so there may be slight delays, please avoid overloading our help-desk staff with calls etc. Our online tools including track and trace should give you the visibility you need.


25 August

There may be some slightly extended delivery times - we will do all we can to minimise delays

Firstly, New Zealand Couriers would like to recognise the efforts of our fantastic people, who have stepped up to continue working during lockdown, whether in the branches, on the road or at home.

Staffing and courier levels across the country are at reduced capacity – as we have COVID distancing protocols in place throughout our operation (to keep our people and the public safe).  There may be additional time taken to deliver some items – additionally, there may be a delay in standard response times to queries.

Thank you for your patience and understanding as we are doing all we can to manage during challenging times, we will do all we can to assist in any way possible.  We would also respectfully ask that you refrain from ringing our call centres for updates on deliveries (items can be tracked here), we are operating within COVID restrictions and may need to prioritise essential items in the first instance.

With this in mind please understand that there may be some slightly extended delivery times.  We will do all we can to minimise delays.


24 August

Not possible to redirect freight that is already in our network.

Please do not send items to businesses that are closed during Alert Levels. If you have already sent an item to a business that is closed, unfortunately, we are not able to redirect this item for you. We will deliver your item as soon as we can when restrictions ease.

Currently, when we receive items that are undeliverable – we will attempt to return them to the sender (where the sender is open to receive courier items) – however, as above a significant portion of backlog items are not readily accessible.


23 August

As always, we ask that you take guidance from the Government as to whether your business should be operating in Alert Level 4.

Important information 

  • Please do not send parcels to businesses that are closed at Alert Level 4.
  • We have limited storage facilities for undeliverable freight, items sent to closed businesses may need to be returned at the senders' expense. 
  • Contactless pick-ups and deliveries are in place New Zealand wide. If you are open, please ensure our couriers can operate on your premises with at least 2m distancing. Please have easily accessible delivery and pick-up points that minimise person-to-person proximity.
  • We strongly recommend having an ‘Authority to Leave’ barcode installed at your premises (to allow your deliveries to be left in a safe place when you are not available). Find more information here.
  • Our teams are operating with restrictions in terms of distancing, restricted workforce and other safety protocols. Network performance may be impacted. 
  • You may wish to inform your customers of possible delivery delays.
  • Please refrain from ringing our call centres for updates on deliveries that can be tracked here. We are operating within COVID restrictions and may need to prioritise essential items in the first instance.

Alert Level 4 FAQs 

Read more about Alert Level 4 >

Thank you for your patience and understanding as we are doing all we can to manage during challenging times, we will do all we can to assist in any way possible.


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