1. Log in
Navigate to the New Zealand Couriers' Sender Portal page (click here) and log in using your username and password.
2. Navigate to 'Consignments'
Go to the 'Consignments' icon in the upper left corner and click on it, or click here to navigate there directly.
3. Navigate to the relevant consignment
Navigate to the relevant consignment (Learn More on how to track and navigate to consignments) and click on it.
This will navigate you to the Consignment details page.
4. Query the whole consignment
To query the whole consignment, click on the 'Query Consignment' button in the bottom right corner.
Alternatively, scroll down on the page to 'Consignment Parcels' and navigate to and click on the 'Query Parcel' button on the bottom left.
This will lead you to the Lodge Query page with your 'Consignment ID' box populated with the relevant Consignment ID number.
5. Fill out your Query details
a) Select Query Type (Required)
From the drop-down, select the type of query you are raising with New Zealand Couriers. Choose from the following options:
- Query Status or details of Delivery
- Estimated time of delivery
- Card has been left for receiver
- Query potential damage
b) Describe the package (Required)*
Describe the contents of your consignment as a whole as well as your package.
c) Message (Optional)
Use this box to provide any further details you may have when raising a query to help us get a resolution for you faster.
d) Preferred method of reply (Required)
Choose how you want us to contact you with the resolution or if we need more information from the drop-down box.
e) Confirm and submit
Have another glance and confirm to see if all your details are correct and then click on the 'Submit button.
6. Confirmation and Reference Code
You will now be navigated to a confirmation page and your query has now been lodged against the relevant consignment. We'll be in touch with you via your preferred contact method. Please note down your 'Reference Code' in case you need to get in touch with us after we have contacted you about the relevant consignment.