As you may be aware, New Zealand Couriers is having a finance billing systems upgrade, which will change the look and feel of customer invoices and statements.

The first step in this change goes live in early 2026, where you will notice the following:

What is changing

1. Invoices and statements will be sent as two separate documents to help make it easier for you to process invoices.
2. The format of invoices will change slightly, as per the linked template below.
3. The email address that New Zealand Couriers sends invoices and statements from will change to accounts@invoices.nzcouriers.co.nz.
4. Invoices will have a unique invoice number.

What is not changing

• Invoices and statements will still be in PDF format.
• Invoices will still be sent on the same schedule.
• Statements will be sent monthly.
• New Zealand Couriers bank account details and terms and conditions will not change.

What you need to do

1. Ensure invoices do not go to your Spam folder by adding this email address accounts@invoices.nzcouriers.co.nz to ‘Safe Senders’.
2. If you have an automated invoice reader or scanner, you may need to test or update your system to accept the linked new format.

What happens if I miss an invoice from New Zealand Couriers?

While we are happy to be upgrading our finance systems, one key change is that if invoices remain unpaid, the new system may place an account on hold.  To avoid any disruptions, please let us know promptly if you do not receive an invoice as expected.

As above, it would also make good sense to ensure invoices do not go to Spam by adding accounts@invoices.nzcouriers.co.nz to ‘Safe Senders’ now.

We are excited about the changes ahead and hope you enjoy the first step of a slightly different look and feel. Further options in relation to invoice formats will become available later in 2026.

Need help?

If you have any queries about this invoice format change, please don’t hesitate to contact the project team on evolve-testing-email-comms@freightways.co.nz

Example Invoice

View/download as PDF >

Here is an example of the new invoice format: