Contact our International Customer Services team

If you have a question about sending or receiving an international consignment, our International customer services team will be happy to help you. 

If your question is about your account, please contact your account manager as they will be best placed to answer your question. 

You can find how to track your consignmentquery your consignment or learn what the status of your consignment means below.

Need to view the status of a delivery?

  1. Go to our Tracking tool and locate International Consignment 
  2. Enter your consignment/tracking no. and click Track my item
  3. View the status of the consignment

Need to query an international consignment?

  1. Track the consignment you wish to query, click on the blue Query delivery button 
  2. Fill out the query form and click Submit 
  3. A member of our team will look at your query and contact you with a resolution or advise next steps 

Don't know what the status of your consignment means?


Your parcel has been picked up by the courier from the designated pick up address. 

In transit 

Your parcel is moving between the collection point and delivery point. This may include movement in vans, trucks or planes and security check points such customs, all depending on the nature of your delivery.  

A more detailed look into each point of the delivery process can be found in the Travel History portion of our tracking tool. 


Your parcel has been delivered by the courier to the designated delivery address. 

Contact details for our International Customer Services team

If you still feel you need to contact our international team, you can email or call 0800 655 010.

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