Held courier parcels that are addressed to you will start to flow through to you once your courier is aware that you are back in action. In some instances, your orders may have been returned to the sender, if they were sent after Level 4 started.
During Level 4, we have had to store a considerable amount of ‘business closed’ freight. This was predominantly freight sent just prior to the Level 4 that could not be delivered, plus items that were sent to closed businesses during Level 4. These items will be delivered to businesses as they open, however, given the volume and the staggered way that businesses may open, there may be some delays. Please be patient, we will deliver the items as soon as is possible.