We are getting back to peak volumes at Level 2 with most NZ businesses operating back operating. With distancing and other protocols in place, it can be a challenging environment to pick-up; process, and deliver freight.
We are back to pre-COVID service levels for deliveries and don't expect any delays. However, please do package any perishables with slightly extended delivery times in mind.
What delivery timeframe should I expect?
- We are maintaining 83% next day delivery to residential addresses.
- The remaining are being delivered within 2 to 4 days.
- We are maintaining 90% overnight delivery to business addresses.
- The remaining are dependant on whether the business is open or has clear access for deliveries.
Please wait before calling us
As expected with the increase in volumes, phones and customer services teams are busier than usual. We are doing our best to answer your calls; emails and help you.
Due to distancing and other safety protocols, staff numbers in our Branches are not always at full capacity and call-wait times may be longer than usual.
Please use our online tools where possible and only contact us for crucial issues.
Thank you so much for your patience.