A missed delivery card is left when your courier tried to deliver an item that required a signature on delivery and no one was present, didn’t feel they could leave it unattended on your property, or couldn’t get access to your property. 

When an item isn’t delivered, and a missed delivery card is left. The courier will return it to their home branch for safekeeping where it will remain until you request what to do with it. Items that are unclaimed for more than 14 days will be returned to the sender.

What redelivery options are available at Level 1 & 2?

  • Redelivery to the same address (by Contact-less delivery)
  • Redirection to another address that you will be present (by Contact-less delivery)
  • Collection from our branch
  • Redeliver to a Delivery Link Partner (please check first that they are open)

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