With Auckland moving to Alert Level 3 and the rest of the country moving to Alert Level 2, the team at New Zealand Couriers will be working hard to keep your courier items moving.

We are committed to keeping our people and other kiwis safe – so some things will be a little different from Alert-Level 1.

  1. Contactless pick-ups and deliveries are in place New Zealand wide.  Please ensure our couriers can operate on your premises with at least 2m distancing.
  2. Please do not send items to Auckland addresses that are closed for Level 3.  If closures extend, we may return the items to the sender (and charge the sender for returns) – this would happen to ensure that our network can continue to operate (we do not have extensive storage facilities for undeliverable freight).
  3. Nationwide our New Zealand Couriers’ branches are operating with contactless collections.
  4. New Zealand Couriers’ Auckland branches are not offering cash sales to the public.

Our Auckland teams are operating with Level 3 restrictions in terms of distancing; restricted workforce and other safety protocols - so there may be slight delays, please avoid overloading our help-desk staff with calls etc. Our online tools including track and trace should give you the visibility you need.

For information about the latest on COVID-19 and your courier items, please explore our Help Centre.

Stay safe,

The Crew @ NZC

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