Update: Temporary Surcharge Calculator

We've created a tool for you to be able to calculate the temporary surcharge relevant to your situation.


At very short notice we were informed by our service agents that a temporary COVID-19 Surcharge was being implemented on all international courier shipments beginning Monday, 19 April 2021.  

These are challenging times and the last thing we want to do is add an additional cost. However, for us to continue providing the best possible international courier service during this time, we find ourselves with no other option but to pass this cost on.

We can’t tell you how long these temporary surcharges will be in place. What we can promise though is, as soon as our agents withdraw the surcharges, we will too.

Effective date: 19 April 2021

Impacted shipments

Surcharge per kg (in NZD)

Global Third-Party shipments paid in New Zealand

$0.35 per kg

All shipments between Australia and New Zealand

$0.35 per kg1

Export shipments from New Zealand except for above

To APAC2 Markets
$1.60 per kg1

To the USA, Mexico, Canada, Puerto Rico, and other Americas markets
$1.60 per kg1

To Rest of the World
$0.35 per kg1

Import shipments to New Zealand    


Inbound from China, Hong Kong SAR China, Taiwan China, Japan, Korea, Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam
$4.00 per kg(Updated)   

From APAC2 except for above
$1.60 per kg1

Inbound from India
$3.30 per kg(Updated)   

From Rest of the World
$0.35 per kg1

1. Minimum of NZ$1.60 per shipment applies

2. APAC markets: Australia, Brunei, China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam

3. Minimum of NZ$4.00 per shipment applies (Updated)

4. Minimum of NZ$3.20 per shipment applies (Updated)


This temporary surcharge is in line with other international providers and results from restrictions that are disrupting the global supply chain and increasing costs in new unprecedented operating conditions.

Because this surcharge was introduced at such short notice, it does not show on the online ticketing system.

Calculate the temporary surcharge for your situation >

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