Update: Temporary Surcharge Calculator

We've created a tool for you to be able to calculate the temporary surcharge relevant to your situation.

At very short notice we were informed by our service agents that a temporary COVID-19 Surcharge was being implemented on all international courier shipments beginning Monday, April 13, 2020.  

These are challenging times and the last thing we want to do is add an additional cost. However, for us to continue providing the best possible international courier service during this time, we find ourselves with no other option but to pass this cost on.

We can’t tell you how long these temporary surcharges will be in place. What we can promise, is as soon as our agents withdraw the surcharges, we will too.

Effective date: April 13, 2020 

Impacted shipments

Surcharge per kg (in NZD)

Outbound from Mainland China to the rest of the world

$1.60 per kg*


$1.60 per kg*

All shipments between New Zealand and Australia

$0.35 per kg*

All international shipments except for above

$0.35 per kg*

* Minimum of NZ$1.60 per shipment applies, regardless of the origin market. This surcharge will be rounded up to the next full kilogram.

 ^ APAC markets: Australia; Mainland China; Hong Kong SAR China; Indonesia; Japan; Korea; Malaysia; New Zealand; Philippines, Singapore; Taiwan China; Thailand and Vietnam.

This temporary surcharge is in line with other international providers and results from restrictions that are disrupting the global supply chain and increasing costs in new unprecedented operating conditions.

Because this surcharge was introduced at such short notice, it does not show on the online ticketing system.Calculate the temporary surcharge for your situation >

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