Update: Temporary Surcharge Calculator

We've created a tool for you to be able to calculate the temporary surcharge relevant to your situation.


At very short notice we were informed by our service agents that a temporary COVID-19 Surcharge was being implemented on all international courier shipments beginning Monday, August 10, 2020.  

These are challenging times and the last thing we want to do is add an additional cost. However, for us to continue providing the best possible international courier service during this time, we find ourselves with no other option but to pass this cost on.

We can’t tell you how long these temporary surcharges will be in place. What we can promise though is, as soon as our agents withdraw the surcharges, we will too.

Effective date: August 10, 2020 

Impacted shipments

Surcharge per kg (in NZD)

Global Third-Party^ shipments paid in New Zealand

$0.35 per kg*

All shipments between Australia and New Zealand

$0.35 per kg*

Export shipments from New Zealand except for above

To APAC Markets****
$1.60 per kg*

To USA, Mexico, Canada, Puerto Rico, and other Americas markets**
$1.60 per kg*

To Rest of the World
$0.35 per kg*

ImportOne^ shipments to New Zealand    


From specific Asia markets***
$3.20 per kg (updated)^^

From APAC Markets**** except for above
$1.60 per kg*

From Rest of the World
$0.35 per kg*

* Minimum of NZ$1.60 per parcel¹ shipment and NZ$85 per freight² shipment applies, regardless of the origin market. The actual surcharge amount will be converted to billing currency.

** Other America markets: American Samoa, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Bermuda, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Cook Islands, Curacao, Dominica, Dominican Republic, French Polynesia, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Saint Kitts and Nevis, Saint Lucia, Saint Vincent & the Grenadines, Samoa, St Martin (Dutch), St Martin (French), Timor-Leste, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands (U.S.).

*** Specific Asia markets: Brunei, China, Fiji, HongKong SAR China, Macau SAR China, Malaysia, New Caledonia, Northern Mariana Islands, Papua New Guinea, Philippines, Singapore, South Korea, Thailand, Taiwan China, Vanuatu, Vietnam.

**** The shipments transported among Brunei, China, Fiji, Micronesia, Guam, Hong Kong SAR China, Indonesia, Japan, Cambodia, South Korea, Laos, Marshall Islands, Mongolia, Macau SAR China, Northern Mariana Islands, Malaysia, New Caledonia, Papua New Guinea, Philippines, Palau, Singapore, Thailand, Taiwan China, Vietnam, Vanuatu, Wallis and Futuna Islands and except for certain lanes. 

^ For customers who have registered for the ImportOne/Global Third-Party service only. For other customers, an export peak surcharge based on the originating country/territory is applied on inbound/third-party shipments. 

^^ Minimum of NZ$3.20 per parcel¹ shipment applies

1 Parcel shipment services are FedEx Envelope, FedEx Pak, FedEx International Priority (IP), FedEx International Economy (IE), FedEx International First (IF), FedEx 10kg Box, FedEx 25kg Box, FedEx International Priority DirectDistribution (IPD), FedEx International Economy DirectDistribution (IED) applies

2 Freight shipment services are FedEx International Priority Freight (IPF), FedEx International Economy Freight (IEF), FedEx International Priority DirectDistribution Freight (IDF)


This temporary surcharge is in line with other international providers and results from restrictions that are disrupting the global supply chain and increasing costs in new unprecedented operating conditions.

Because this surcharge was introduced at such short notice, it does not show on the online ticketing system. 

Calculate the temporary surcharge for your situation >

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