Update: Temporary Surcharge Calculator

We've created a tool for you to be able to calculate the temporary surcharge relevant to your situation.

Calculate the temporary surcharge for a consignment >


At very short notice we were informed by our service agents that a temporary COVID-19 Surcharge was being implemented on all international courier shipments.  

These are challenging times and the last thing we want to do is add an additional cost. However, for us to continue providing the best possible international courier service during this time, we find ourselves with no other option but to pass this cost on.

We can’t tell you how long these temporary surcharges will be in place. What we can promise though is, as soon as our agents withdraw the surcharges, we will too.

Last updated: 22 November 2021

Service Impacted Shipments Surcharge (NZD)

Export Shipments from New Zealand

Outbound from New Zealand to USA, Canada, Mexico and Puerto Rico

$1.60 per kg1

Outbound from New Zealand to Australia

$0.35 per kg1

Intra-APAC2 except for shipments between New Zealand and Australia
$1.60 per kg1
All international shipments except for above
$1.60 per kg1

Import Shipments to New Zealand

Inbound from China, Hong Kong SAR China, Taiwan China, Japan, South Korea, Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam

$4.00 per kg3 

Inbound from Australia
$1.60 per kg1
Intra-APAC2 except for above
$1.60 per kg1
Inbound from India
$3.20 per kg4
Inbound from USA, Canada, Mexico and Puerto Rico
$1.80 per kg5
All international shipments except for above
$1.60 per kg1

1. Minimum of NZ$1.60 per shipment applies

2. APAC markets: Australia, Brunei, China, Fiji, Guam, Hong Kong SAR China, Indonesia, Japan, Laos, Macau SAR China, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, South Korea, Taiwan China, Thailand, Vietnam

3. Minimum of NZ$4.00 per shipment applies

4. Minimum of NZ$3.20 per shipment applies

5. Minimum of NZ$1.80 per shipment applies


This temporary surcharge is in line with other international providers and results from restrictions that are disrupting the global supply chain and increasing costs in new unprecedented operating conditions.

Because this surcharge was introduced at such short notice, it does not show on the online ticketing system.

Calculate the temporary surcharge for your situation >

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