New Zealanders are extremely resilient and creative people.

It’s so positive to see more businesses planning to open at Alert-Level 2. The new normal.

We know it’s been a tough couple of months for so many kiwis, and Level 2 doesn’t solve that alone. It feels like the light at the end of the tunnel is getting closer though.

Thank you so much for your patience throughout Level 3 & 4. We look forward to supporting you throughout Level 2 and beyond.


Peak volumes expected

Initially, we are expecting continued peak volumes, with most NZ businesses operating at Level 2. With distancing and other protocols in place, it is a challenging environment to pick-up; process, and deliver freight.

We are doing our best to get your parcels to your customers when expected. However, please package any perishables with slightly extended delivery times in mind.


Please wait before calling us

As expected with the increase in volumes, phones and customer services teams are busier than usual. We are doing our best to answer your calls; emails and help you.

Due to distancing and other safety protocols, staff numbers in our Branches are not always at full capacity and call-wait times may be longer than usual. Please use our online tools where possible and only contact us for crucial issues.


Contactless pick-ups and deliveries will continue

Pick-ups

Please continue to have a pick-up space available for our driver that is safely distanced from other people for contactless pick-ups.

Deliveries

Contactless deliveries will remain the norm throughout Level 2.


Getting access to locked premises 

If you have a locked premise and still want to receive parcels, please make a clear and safely accessible delivery location available for our driver so they don’t have to knock and wait.

Our drivers will not be able to phone you and wait for access to your premise.


New to sending parcels to home addresses with prepaid tickets?

You may not have realised that home deliveries require a Residential ticket. These can be purchased online here.

More on residential deliveries and how residential addresses are defined >


Thank you so much for your patience throughout Level 3 & 4. We look forward to supporting you throughout Level 2 and beyond.

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